Help Center

Account and security

Password, Google and Apple sign-in, profile, CRMV and how to log out.

Everything about access and account data lives in Settings — on mobile, reach it through the More screen.

Profile

In Settings → Profile you edit name, photo, e-mail and CRMV. That is also where the MAPA registration number field lives, required to sign controlled compounded prescriptions.

Password

  • Change password: Settings → Change password.
  • Set a password (signed in with Google/Apple): the same screen shows "Set password" (without asking for a current one) for accounts that signed in through Google or Apple and haven't created one yet. Once set, you can sign in with e-mail and password as well as social login.

Apple private e-mail ("Hide My Email")

If you signed in with Apple using a private relay e-mail, edit the e-mail field in Settings → Profile to a personal address before setting a password — that way you keep e-mail recovery even if you revoke "Sign in with Apple" in the future.

Clinics

In Settings → My clinics you manage your clinics' name, address, phone and logo — this data forms the prescription letterhead.

Logging out

  • Desktop: user menu (avatar in the top-right corner) → Log out.
  • Mobile: MoreLog out button at the bottom of the page.

Next steps

Didn't find what you were looking for?

Reach us at [email protected] or ask Mima, the AI assistant inside the app.