Need help from our team or want to tell us what you think of the app? It all lives in the Contact us center — on mobile, go to More → Contact us; on desktop, open your avatar menu (top right) → Contact us.
Opening a ticket
A ticket is a direct conversation with the AllEars.Vet support team.
- Go to Contact us and tap Open ticket.
- Give it a short subject and describe the problem. You can format the text, dictate by voice (microphone button) and attach screenshots.
- Tap Send ticket.
The ticket stays Awaiting support until the team answers. When the reply arrives you get an in-app notification (and a push on your phone, if notifications are enabled) and the ticket becomes Answered. You can reply back as many times as needed — the whole conversation stays on the ticket.
Once the problem is solved, tap Mark as resolved (or support closes it for you). A closed ticket doesn't disappear: it stays in My tickets.
Sending feedback
Feedback is for praise, criticism and suggestions that don't need a reply — it goes straight to our product team.
- In Contact us, tap Send feedback.
- Pick Liked it or Didn't like it (optional), write your message (voice dictation works here too) and attach a screenshot if you want.
- Tap Send feedback.
Everything you've sent is listed under Sent feedback in the same center — including the transcription feedback sent from consultations and the ratings you give to chat replies.
Sending a feature suggestion
Got an idea for a feature that would make a difference in your day? We love suggestions — and we keep the path short:
- On mobile: More → Send a suggestion.
- On desktop: your avatar menu → Send a suggestion.
Describe the idea (voice dictation and screenshots work here too) and tap Send suggestion. It doesn't open a ticket — the suggestion goes straight to the product team and is listed under Sent feedback in the Contact us center.
Rating Mima's replies
In conversations with Mima, every assistant reply has thumbs buttons (👍/👎). If you pick 👎 you can add one sentence about what went wrong — it really helps us improve the assistant.
And if Mima can't solve your problem, she can offer to open a ticket for you: she prepares a draft with a summary of the conversation, and you review and send it whenever you want. Nothing reaches support without your confirmation.
Can I still use e-mail?
Yes. If you can't sign in to your account, write to [email protected] — that channel stays open for anyone locked out of the app.