Help Center

Plan and subscription

See your current plan, track usage and upgrade when you need more.

See your plan and usage

In Settings → Subscription you can see your current plan and the period's usage.

Upgrading

To change plans, open Upgrade. The Pro plan unlocks, among other features, digital prescription signing with an ICP-Brasil certificate.

The Pro free trial is available once per account. If you have already used the trial (even if that subscription was canceled or ended due to failed payments), a new subscription starts billing immediately, with no new free period.

On mobile, the More screen also shows your plan right below your name — tapping it takes you to subscription management (or straight to the upgrade flow on the free plan).

Using a discount coupon

If you received a coupon (from a partnership or a campaign), subscribe on the website: tapping subscribe takes you to the payment screen, which has an "Add promotion code" field — enter the code there before completing. The discount shows up in the summary before you are charged.

Each coupon has its own rules: it may apply to a single plan, discount only the first charge or a few months, and have an expiry date.

On Android, enter the code in the "Coupon code" field on the app's own subscription screen, right below the plans, and tap Apply before subscribing — the discount is applied to the Google Play charge. If the coupon isn't valid for Android subscriptions, the app says so and you can subscribe on the website instead.

On iPhone the payment is processed by the App Store, which does not accept that same field: use "Redeem code" on the subscription screen (when the campaign has a store-specific code) or subscribe on the website.

Pro fair-use policy

Pro is built for a real clinic's day-to-day and comfortably covers any vet's routine — recording consultations, chatting with Mima and creating prescriptions freely.

To protect the service against abusive or automated use, Pro follows a fair-use policy: very high monthly limits on recording hours, AI chats and image generation — meant only as a safeguard, so normal usage never reaches them.

If in a given month you do hit one of these limits, the app shows a message inviting you to get in touch — and we'll adjust it for your case. There is no automatic extra charge.

Next steps

Didn't find what you were looking for?

Reach us at [email protected] or ask Mima, the AI assistant inside the app.