Help Center
Learn everything about AllEars.Vet — from your first recording to a signed prescription.
Getting started
Create your account and record your first consultation in minutes.
Consultations & recording
AI recording, review, summaries and medical records.
Recording consultations
Record a consultation with one tap, prepare it beforehand if you want, and watch the AI identify data live.
Review, summary and medical record
The summary and medical record are generated automatically when you stop recording; the post-consultation review is optional and only reprocesses if you change something.
Consultation templates
Customize the context and the clinical-record structure the AI generates, and pick the right template when recording.
Patients & guardians
Records, filters and links between patients and guardians.
Prescriptions & digital signature
AI prescriptions, prescription types and ICP-Brasil digital signature.
Creating prescriptions with AI
Create prescriptions from the consultation, set up your letterhead and edit everything before signing.
Prescription types
Simple, controlled compounded and special control prescriptions — when to use each one and what each type requires.
Prescription templates
Save the prescriptions you repeat as templates and create new prescriptions in seconds, with the text already filled in.
Signatures (digital and handwritten)
Sign prescriptions and documents with an A1 ICP-Brasil certificate or a photo of your signature — and understand the legal weight of each.
Documents
Terms, certificates, reports and declarations with letterhead and variables.
Mima assistant
The AI assistant that answers about your patients and the app.
Mima, the AI assistant
Ask about patients and consultations, request changes to records and prescriptions, and get app help.
Guides — drug guide, breeds, vaccines, diets and protocols
Look up dosing by species, breed predispositions, vaccination protocols, therapeutic diets and step-by-step clinical protocols inside the app or on the public site.
Account & preferences
Profile, security, plan, language, appearance and widgets.
Account and security
Password, Google and Apple sign-in, profile, CRMV and how to log out.
Plan and subscription
See your current plan, track usage and upgrade when you need more.
Clinics and teams
Create a shared workspace for your clinic, invite the team and work with shared patients and history.
Language and appearance
Light or dark theme, language, time zone, country and measurement units.
Support and feedback
How to open a support ticket inside the app, follow the replies and send feedback.
Mobile widgets and shortcuts
Start a recording or create a prescription straight from the iOS and Android home screen.
Didn't find what you were looking for?
Reach us at [email protected] or ask Mima, the AI assistant inside the app.