See your plan and usage
In Settings → Subscription you can see your current plan and the period's usage.
Upgrading
To change plans, open Upgrade. The Pro plan unlocks, among other features, digital prescription signing with an ICP-Brasil certificate.
The Pro free trial is available once per account. If you have already used the trial (even if that subscription was canceled or ended due to failed payments), a new subscription starts billing immediately, with no new free period.
On mobile, the More screen also shows your plan right below your name — tapping it takes you to subscription management (or straight to the upgrade flow on the free plan).
Using a discount coupon
If you received a coupon (from a partnership or a campaign), subscribe on the website: tapping subscribe takes you to the payment screen, which has an "Add promotion code" field — enter the code there before completing. The discount shows up in the summary before you are charged.
Each coupon has its own rules: it may apply to a single plan, discount only the first charge or a few months, and have an expiry date.
On Android, enter the code in the "Coupon code" field on the app's own subscription screen, right below the plans, and tap Apply before subscribing — the discount is applied to the Google Play charge. If the coupon isn't valid for Android subscriptions, the app says so and you can subscribe on the website instead.
On iPhone the payment is processed by the App Store, which does not accept that same field: use "Redeem code" on the subscription screen (when the campaign has a store-specific code) or subscribe on the website.
Pro fair-use policy
Pro is built for a real clinic's day-to-day and comfortably covers any vet's routine — recording consultations, chatting with Mima and creating prescriptions freely.
To protect the service against abusive or automated use, Pro follows a fair-use policy: very high monthly limits on recording hours, AI chats and image generation — meant only as a safeguard, so normal usage never reaches them.
If in a given month you do hit one of these limits, the app shows a message inviting you to get in touch — and we'll adjust it for your case. There is no automatic extra charge.
Courtesy access with an end date
Support sometimes grants courtesy access — during a migration, say, or to make up for a problem. It can run indefinitely or carry an end date.
When it has one, you get an e-mail 7 days before, 1 day before and on the day it ends. On that day the account goes back to the free plan: nothing is deleted — consultations, records and prescriptions all stay — only the monthly limit gets smaller. Subscribe whenever you want everything unlocked again.
If the courtesy belonged to a clinic, a different rule applies: the team workspace stays read-only for 7 days before locking. See Clinics and teams.
Free plan limits
The free plan has an equivalent safeguard, scaled to the plan. On top of the patient, consultation and chat limits you can follow in Settings → Plan, it includes a monthly cap on image generation (5 per month) and an overall monthly AI-usage limit covering everything that goes through the AI — recording transcription, summaries, clinical records, chat and images.
The difference is the message: on the free plan, hitting one of these shows an invitation to upgrade, not an invitation to get in touch. These are plan limits, and the way to get more is Pro. Everything resets on the first day of each month.