See your plan and usage
In Settings → Subscription you can see your current plan and the period's usage.
If you belong to a clinic with a subscription, the same screen also shows a Clinic plans section: each clinic's name, your role and its status (active, on trial until a date, or read-only). Whoever manages the clinic gets a View clinic subscription shortcut; everyone else sees "Covered by {clinic name}".
I canceled my personal plan. What now?
After canceling, the plan shows a Renewal canceled badge and an Access until line with the date it ends. Until then everything stays unlocked; after that, your personal space moves to the free plan, with nothing deleted.
If you canceled because you now work in a clinic, the screen tells you that you keep full access through the clinic.
Changed your mind? Tap Reactivate plan before that date: on the web it opens the billing portal, on iPhone the App Store and on Android Google Play. If the plan was bought elsewhere (for example on the App Store while you are on the web), the screen tells you where to reactivate it.
The plans
- Free: to get to know the platform, with monthly limits on consultations, patients, prescriptions and chats with Mima.
- Pro: unlimited consultations, patients, prescriptions and chats, live suggestions throughout the consultation and digital prescription signing with an ICP-Brasil certificate.
- Pro Max: everything in Pro plus 300 automatic WhatsApp messages a month to pet owners (vaccine, follow-up and appointment reminders, the portal invite and the consultation summary). Service invoices are coming soon.
- WhatsApp messages: Free and Pro have 10 automatic messages a month to try it out.
Both paid plans bill monthly or yearly. On yearly you pay 10 months and use 12.
Upgrade
To subscribe, open Upgrade and pick the plan and billing period.
The 7-day free trial applies to monthly and yearly billing and is available once per account. If you already used it (even if the plan was canceled or ended for non-payment), a new subscription is charged right away, with no new trial.
On your phone, the plan lives in More → Settings → Subscription; on the free plan, tapping it takes you straight to the upgrade.
Change plan
Already subscribed? In Settings → Subscription, the Change plan section shows the moves available: from Pro to Pro Max, from monthly to yearly and from Pro Max back to Pro.
- Subscribed on the website: the change applies at once. Moving up charges the prorated difference for the rest of the period to the subscription card; moving back to Pro turns what is left of the period into credit on your next charges.
- Subscribed on iPhone or Android: the change goes through the App Store or Google Play, which show the price before you confirm. Change it on the same kind of device you subscribed on.
Guaranteed price
Existing subscribers keep paying the price they signed up for as long as they stay on the same plan, even if the list price changes. When you change plan or billing period (monthly to yearly, for example), or cancel and subscribe again later, the chosen plan's current price applies.
Using a discount coupon
If you received a coupon (from a partnership or a campaign), subscribe on the website: tapping subscribe takes you to the payment screen, which has an "Add promotion code" field — enter the code there before completing. The discount shows up in the summary before you are charged.
Each coupon has its own rules: it may apply to a single plan, discount only the first charge or a few months, and have an expiry date.
On Android, enter the code in the "Coupon code" field on the app's own subscription screen, right below the plans, and tap Apply before subscribing — the discount is applied to the Google Play charge. If the coupon isn't valid for Android subscriptions, the app says so and you can subscribe on the website instead.
On iPhone the payment is processed by the App Store, which does not accept that same field: use "Redeem code" on the subscription screen (when the campaign has a store-specific code) or subscribe on the website.
Pro fair-use policy
Pro is built for a real clinic's day-to-day and comfortably covers any vet's routine — recording consultations, chatting with Mima and creating prescriptions freely.
To protect the service against abusive or automated use, Pro follows a fair-use policy: very high monthly limits on recording hours, AI chats and image generation — meant only as a safeguard, so normal usage never reaches them.
If in a given month you do hit one of these limits, the app shows a message inviting you to get in touch — and we'll adjust it for your case. There is no automatic extra charge.
Courtesy access with an end date
Support sometimes grants courtesy access — during a migration, say, or to make up for a problem. It can run indefinitely or carry an end date.
When it has one, you get an e-mail 7 days before, 2 days before (this one also arrives as an in-app notification) and on the day it ends. The date shows in Settings → Plan. On that day the account goes back to the free plan: nothing is deleted, consultations, records and prescriptions all stay, only the monthly limit gets smaller.
Subscribing before the courtesy ends
In the last month of the courtesy, Settings → Plan shows Subscribe now. Subscribe on the website and the subscription is set right away, but the first charge only happens on the day the courtesy ends: you do not pay for the courtesy days you still have, and nothing changes in how you use the app in the meantime. In the iPhone or Android app the subscription goes through the store, which starts charging the same day; in that case the courtesy ends at purchase. If you would rather talk before deciding, just get in touch.
If the courtesy belonged to a clinic, a different rule applies: the team workspace stays read-only for 7 days before locking. See Clinics and teams.
Free plan limits
The free plan has an equivalent safeguard, scaled to the plan. On top of the patient, consultation and chat limits you can follow in Settings → Plan, it includes a monthly cap on image generation (5 per month) and an overall monthly AI-usage limit covering everything that goes through the AI — recording transcription, summaries, clinical records, chat and images.
The difference is the message: on the free plan, hitting one of these shows an invitation to upgrade, not an invitation to get in touch. These are plan limits, and the way to get more is Pro. Everything resets on the first day of each month.