Help Center

Mima, the AI assistant

Ask about patients and consultations, request changes to records and prescriptions, and get app help.

Mima is AllEars.Vet's AI assistant. She knows your patients, your consultations and your prescriptions — and she also knows how the app works.

Where to talk to her

Open AI Chat. On desktop it is the full chat page (also in the sidebar). On mobile, the same link opens the chat as a panel that slides over the current screen — close it with the X or by swiping left.

What you can ask

  • About patients and consultations: "Summarise Luna's history", "What was decided in Thor's last consultation?", "Which patients did I see this week?".
  • Medical record tweaks: ask her to rewrite, add to or correct parts of a consultation's medical record — Mima edits it for you.
  • Prescriptions: ask her to create or adjust a prescription (dose, medication, instructions). Signed prescriptions are never altered: Mima creates a new draft version for you to review and sign.
  • App questions: "How do I set up my certificate?", "Where do I change the theme?" — Mima answers with links that navigate straight to the right screen, and can point you to the guides in this Help Center.

Links that navigate

When Mima suggests a path like "Settings → Digital signature", the link opens that screen directly in the app — no hunting through menus.

Privacy

Mima only sees your records: the patients, guardians, consultations and prescriptions of your own account.

Next steps

Didn't find what you were looking for?

Reach us at [email protected] or ask Mima, the AI assistant inside the app.